FAQ’s

Either you or your agent/representative will be given the reports of your property/ies.

In addition to this, the tenant will also be given a copy of the inventory they signed, the check-in
report and any other reports which might be relevant to them. Risuzah Property Services will
also keep all the data related to the report with them.

Drop us an email at: info@risuzah.co.uk

You can also call us on: 08452 034 034
You may communicate via WhatsApp or Viber, using the following number: +44 7801 499 655

You may also communicate with us utilising the Skype portal.
Our Skype ID:  risuzahpropertyservices

You may book an appointment, to visit us at the following address: 42-44 Clarendon Road, Watford, WD17 1JJ.

Wherever possible, our cleaners are instructed to use industrial strength, eco-friendly cleaning
products for the cleaning of your property. We try to avoid any harsh chemicals or such
products which can cause allergy symptoms.

Having an accurate, independent inventory of your property, dramatically increases your
chances of a worry free tenancy as both parties agree to content and condition at the beginning
of the tenancy. The inventory also has a massive effect on the decision-making process at
dispute tribunals.

With reference to our Property Management Service, we do also offer maintenance services
aimed at saving both the Landlords’ and Tenants’ money both at the end of the tenancy as well
as throughout the year. The general maintenance service we provide are redecoration and
refurbishment, kitchen and bathroom upgrades, gardening services, all year round general
maintenance, end of tenancy cleaning services, specific cleaning services, general cleaning
services and electrical & plumbing repairs.

At Risuzah Property Services, we are committed to providing an unbiased and professional property inventory reports that ensure a stress-free tenancy for both the tenant and landlord. In the case of a dispute, Risuzah Property Services offer arbitration services to help you try and resolve any issues.

We collate and summarise the evidence and submissions from the relevant parties, create a Schedule of Works, cleaning and maintenance with clear and concise costs laid out in plain English. The pack will contain the quotes for the works required and a full explanation of who pays and why.

You can then deal with the tenants yourself and negotiate or let us contact the tenants directly to discuss the deposit return and all the costs involved. We produce the schedule, but talk to the tenants’ as an independent, unbiased third person to resolve any concerns both of you might have. We can negotiate for you. In case the case goes to dispute we can also help you put your evidence pack together.

For more detailed information and costs on these services please contact our head office.

 

Risuzah Property Services can act as the official key holder for your property. We offer a 365-day secure key holding service, so that wherever you are, you know that tradesmen and deliveries can access your property. It also allows us to deal with maintenance and emergency call outs immediately and gives our clients the confidence and reassurance that someone responsible is always able to reach their property quickly. Besides, we also carry out a regular inspection of your property and make sure that all appliances are in working order.

No problem. Risuzah Property Services understands your problem. You just have to let us know about the delay by calling us on: 020 7193 7773. We generally keep a 25 minutes buffer window which takes care of situations where one may be late due to weather, late flight etc. However, after the 25 minute minute window, an additional charge will apply.

We choose our crew very carefully. They are selected after interviews and rigorous background checks. They are also professionally trained with regards to their job and can assure you the highest quality of service.

Yes. You can get to us at any time of the day and any day of the week with your emergency problems.We’ll take proper instructions from you as to how to proceed. Generally, we try to solve it without making a visit to your property, thus saving you the cost of the emergency trip charge.

EPC just gives you an idea about the general energy performance of your building. You are not obligated by law to bring your property to any minimum EPC standard.

Energy Performance Certificates (EPCs) were introduced in England and Wales on 1 August 2007 as part of Home Information Packs (HIPs) for domestic properties with four or more bedrooms. Over time, this requirement was extended to smaller properties. In accordance with the European Energy Performance of Buildings Directive, by 2009 all buildings in the UK that are constructed, sold or rented were required to have to have an Energy Performance Certificate (EPC).
An Energy Performance Certificate (EPC) is a report that assesses the energy efficiency of a property and recommends specific ways in which the efficiency of your property could be improved. The assessment is carried out by an accredited Domestic Energy Assessor who takes the information and processes it with specialist software which gives a rating for your property.
EPC are similar to the ratings of electrical appliances in the sense that it tells us the energy efficiency of our buildings and thus gives us an idea about its energy performance. They also help us to identify areas where the energy performance can be improved.
As stated earlier, all homes bought, sold or rented now require an EPC.

No.An EPC can only be provided by a qualified Domestic Energy Assessor or Home Inspector.

Written words are often interpreted in different ways by different parties. This can often lead to problems and disputes. One of the best ways to avoid this misinterpretation related to your property, is combining your inventory report with digital photographs. The photographs taken are securely stored with Risuzah Property Services. The photographs basically help to identify any marks, scratches and other damages already present in your property and thus help to avoid any unwanted disputes later.

At Risuzah Property Services, we are committed to providing an unbiased and professional property inventory reports that ensure a stress-free tenancy for both the tenant and landlord. In the case of a dispute, Risuzah Property Services offer arbitration services to help you try and resolve any issues.
We collate and summarise the evidence and submissions from the relevant parties, create a Schedule of Works, cleaning and maintenance with clear and concise costs laid out in plain English. The pack will contain the quotes for the works required and a full explanation of who pays and why.

With reference to our Property Management Service, we do also offer maintenance services aimed at saving both the Landlords’ and Tenants’ money both at the end of the tenancy as well as throughout the year. The general maintenance service we provide are redecoration and refurbishment, kitchen and bathroom upgrades, gardening services, all year round general maintenance, end of tenancy cleaning services, specific cleaning services, general cleaning services and electrical & plumbing repairs.

Yes. You’ll constantly be updated with each and every minor/major issue related to your property. Absolutely no changes would be executed by us without your proper consent. You will need to have assigned us to deal with the Property Management task.

Having an accurate, independent inventory of your property,dramatically increases your chances of a worry free tenancy as both parties agree to content and condition at the beginning of the tenancy. The inventory also has a massive effect on the decision-making process at dispute tribunals.

We do not have a set time for carrying out cleaning tasks. We will endeavour to work around you. Please let us know your requirements and we will try our best to work around your schedule. It may not be possible to provide a cleaning service during late hours in specific areas based on a risk assessment, as we take the safety of our cleaning professionals seriously and will not be able to authorise the cleaning task.

Wherever possible,our cleaners are instructed to use industrial strength, eco-friendly cleaning products for the cleaning of your property. We try to avoid any harsh chemicals or such products which can cause allergy symptoms.

It is recommended to move your important belongings/documents before handing us the house for cleaning. The security of all your belongings is, obviously, assured. However, anything which might obstruct our cleaning can be moved around from their original place.

Drop us an email at: info@rightandsquare.co.uk
You can also call us on: 08452 034 034
You may communicate via WhatsApp or Viber using the following number: +44 7801 499 655
You may also communicate with us utilising the Skype portal. Our Skype Name: risuzahpropertyservices
If you wish to visit us at our office, you can book an appointment at:
42-44 Clarendon Road , Watford , WD17 1JJ

We have a dedicated customer service team and you can expect a quick response from us.

Yes. You can. Our services can be tailor-made according to your specific needs.
Either you or your agent/representative will be given the reports of your property/ies.In addition to this, the tenant will also be given a copy of the inventory they signed, the check-in report and any other reports which might be relevant to them. Risuzah Property Serviceswill also keep all the data related to the report with them.
We have tried to make the booking as simple as possible. You may complete the booking form on the following page:-risuzah.co.uk/make-a-booking/ or you may call us or pay a visit to our office and meet us in person to clear any of your doubts.
We have a strong work ethic and adhere to each and every government rules and regulation diligently. We are an established provider in the field of property services and we let our work speak for us. Members of our team are carefully interviewed and have been imparted serious training prior to the commencement of their service.

 

If you do not have an account with us, you will be required to make payment in advance by a bank transfer (BACS). If you do have an account, relevant details will be provided accordingly.

We are based in Watford, Hertfordshire and we usually provide services within the M25 and the surrounding area. If you are outside of this area please contact our office, as we can travel further upon request.

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