Terms and Conditions

1. General

These are the Terms and Condition of Business for services provided by Risuzah Property Services as an independent service company to an Instructing Principal or Client. The commissioning of Services by an Instructing Principal on behalf of their Client or the Clients legal representative shall be deemed an agreement to these terms and conditions.

2. Provision of Services

2.1   If the Client appoints an Instructing Principal as their representative for services carried out by Risuzah Property Services, it is the responsibility of the Instructing Principal and not that of Risuzah Property Services to make the Client aware of our Terms & Conditions.

2.2   Risuzah Property Services do not recognise a plea of ignorance by either the Instructing Principal or that of the Client.

2.3   Please note, Services cannot be exchanged and pricing options are only applicable in whole.

3. Fees

3.1   An Instructing Principal shall pay all fees due as the result of Services provided within the due date, stated on the presented invoice.

3.2   If the Client is not represented by an Instructing Principal, the Client will pay all fees due prior to the date and time of the Services.

3.3   It is the responsibility of the Instructing Principal commissioning Services, to pay all fees for Services rendered to or on behalf of the Client in accordance with the scale of fees.

3.4   Risuzah Property Services reserves the right to apply an interest charge for late payments, for any fees more than 14 working days overdue from the date of invoice at the rate of 3% net added monthly. Interest will be applied both prior to and subsequent to any Court Judgement.

3.5 If in the event, Services are commissioned and cannot be delivered, whether or not due to circumstances beyond the Instructing Principal or Client control and sufficient notice has not been made to Risuzah Property Services, of which ‘sufficient’ in this case constitutes 24 (twenty-four) hours, an abortive fee will be charged. The abortive fee will be 50% of the invoice total.

3.6 If an Instructing Principal or the Client fails to turn up at a pre-agreed time to attend a check-in or check-out appointment, a period of 25 minutes clemency will be permitted, after which the check-in or check-out will be completed and forwarded to the Instructing Principal or the Client to sign; assuming that the Instructing Principal or the Client do not turn up before the completion of the check-in or check-out.

3.7  Any discrepancies from the Instructing Principal or the Client, resulting in the check-in or check-out needing to be carried out again, will be treated as a completely separate service from the prior check-in or check-out and a new appointment will need to be made at full cost.

3.8  Any reports generated from Services delivered via any medium remain the sole property of Risuzah Property Services until all fees are paid in full.

4. Disputes

4.1  Risuzah Property Services reserves the right not to attend Court for any disputes arising out of a dilapidation assessment between Clients, if the Company’s representative did not attend a check-in appointment or sign on behalf of the Client. It has to be accepted that any time lapse between the completions of the inventory report and the check-in date cannot be independently verified by Risuzah Property Services. It has to be acknowledged that some alterations (any amount of damage, items removed or added) to the property may occur within this period.

4.2  Risuzah Property Services will, providing the original inventory for Services was provided and that this inventory report is signed by a Risuzah Property Services representative on behalf of the Client, go to court to argue any dilapidation assessments on termination of the tenancy, between Clients. A fee will be chargeable.

4.3  In the event of a dispute between Clients and all fees have not been paid in full, any reports delivered from Risuzah Property Services, remain the sole property of Risuzah Property Services and, therefore, cannot legally be used without written permission in any Court of Law.

5. Complaints

Any circumstances allegedly giving cause for complaint about Services provided or an invoice, must be notified by the Client or Instructing Principal on behalf of the Client within 3 (three) working days of the Services being completed or receipt of invoice and confirmed in writing no later than 7 (seven) working days as the cause of the alleged complaint arises.  The complaint will be investigated and action taken as necessary.

6. Services

6.1 The Report prepared by Risuzah Property Services is intended as an independent and informative guide to the Client about the condition of any fixtures, fittings, contents, furniture and décor.  The Report enables items to be visually identified, where possible items will be identified by their original manufacturer, however no attempt will be made to ascertain what period an item was produced.   The inventory clerk preparing the Report and /or check-in/out report is not an expert on fabrics, materials, antiques, etc., nor do they allege to be a qualified surveyor. The inventory report should under no circumstances be used as a structural survey report.

6.2  Inventory clerks will not undertake to move heavy and/or awkward items of furniture.

6.3  Inaccessible areas and loft spaces will not be searched or listed on the Report.

6.4  Risuzah Property Services does not accept any responsibility for any error or omission of data within a Report.

6.5  Unless otherwise stated, it is accepted that a listed item is in good condition and free from any defects, soiling or malfunction, which may constitute a dilapidation assessment on termination of tenancy.

6.6  It is important to note that any contents must be situated in their respective rooms as specified in the Report upon termination of the tenancy. Failure to do so, can result in a delay. This delay may encompass a search and match fee. The search and match fee will be additional to the current scale of fees.

6.7  All measurements given are approximate.

6.8  Any plants, cleaning materials, light bulbs are considered perishable items and will not be listed on the Report.

6.9 All colours within the Report are to mean description of colour only and not that of any metals.

6.10 Risuzah Property Services has the right to amend any part of the Service or pricing at their discretion in line with future market changes or updated legislation or deemed to be relevant by Risuzah Property Services.  In the event of any price changes, existing customers will be notified either in writing or verbally, of said changes before any additional services is booked.

6.11 The Report relates only to furniture, furnishings and all of the landlords’ equipment and contents in the property. It is no guarantee of, or report on the adequacy of, or safety of any such equipment or contents. It is merely a documented record that such items exist in the property, at the date of the inventory and the superficial condition of the same.

6.12 All electrical items are considered complete with plugs, bulbs, flexes etc. unless otherwise specified. When practical to do so, appliances will be tested for power only.

6.13 Meter readings will be read and noted at the check-in and check-out appointment only. It is the Clients’ responsibility to state the locations of any such meters. If unaware of, unable to locate or has unreasonable access to meters, the meters will remain unread, Risuzah Property Services will not revisit a property at a later stage on behalf of the Client or Instructing Principal to read a meter.

6.14 The Instructing Principal and/or Client are responsible for the security, heating, plumbing and meter usage of the property both pre- and post-service.

7. Keys

Risuzah Property Services cannot accept responsibility for any lost or unaccounted keys.

8. Dilapidations

On termination of the tenancy, the Report is rechecked, any discrepancies and/or variations will be reported to the Instructing Principal or Client. The check-out report will indicate, in Risuzah Property Services’ opinion, as to whether it is the liability of the tenant or whether such deterioration could be assessed as fair wear and tear. Fair wear and tear is assessed on the length of the tenancy and the type of occupancy, noting that certain items receive higher usage; we acknowledge that the contractual terms listed in the tenancy agreement may overrule the opinion of the assessor.

9. Regulations

9.1  All regulations published by the Department of Trade and Industry / Trading Standards and/or similar bodies are the ultimate responsibility of the Instructing Principal or the Landlord.

9.2  The Gas Safety (Installation and Use) Regulations 1994, amended by Statutory 1996, and The Regulations Re-enact 1998, where the Report notes that the certificate has been seen, this should not be interpreted to mean any records can be authenticated by Risuzah Property Services. It is not a statement, that the item can be considered to comply with the required regulations, merely a documented note that the certificate existed on the date of the inventory make.

9.3  The Electrical Equipment Safety Regulations 1994 and The Plugs & Sockets etc Safety Regulations 1994, where the Report notes that the certificate has been seen, this should not be interpreted to mean any records can be authenticated by Risuzah Property Services. It is not a statement that the item can be considered to comply with the required regulations, merely a documented note that the certificate existed on the date of the inventory make.

9.4 Where the Report notes ‘FFR label seen’, this should not be interpreted to mean that the item complies with the Furniture & Furnishings (Fire, Safety and Amendments) 1993. It is a record that the item had a label as described or similar to that detailed in Guides published by said bodies at the time of the inventory make. It is not a statement that the item can be considered to comply with the regulations.

10. Exclusions of Liability and Indemnity

In the event that the Instructing Principal or Client give Risuzah Property Services instructions which are followed in good faith and which turn out to be unlawful or to result in an unlawful act or otherwise give rise to any kind of claim, you will provide Risuzah Property Services with full indemnity for all penalties, damages, costs and legal expenses whatsoever which may occur as the result of following the instructions.

11. Law and Jurisdiction

12.1 This Contract shall be governed by English Law in every particular, including formation and interpretation and shall be deemed to have been made in England.

12.2 Any proceedings arising out of or in connection with this contract may be brought in any Court of competent jurisdiction in England whose Courts shall have exclusive jurisdiction.

12. Contract

No variation to these terms will be effective unless agreed in writing by an authorised signature of Risuzah Property Services.

13. Modifications of these Conditions of Use
Risuzah Property Services reserves the right to change the terms, conditions and notices at any time, and such modifications shall be effective immediately upon posting of such changes. You are, therefore, responsible for regularly reviewing these Terms and Conditions and additional terms or notices posted on this website. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement.

14. Disclaimer of Warranty/Limitation of Liability

THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY RISUZAH PROPERTY SERVICES, ON AN “AS IS” AND “AS AVAILABLE” BASIS. RISUZAH PROPERTY SERVICES, MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RISUZAH PROPERTY SERVICES, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RISUZAH PROPERTY SERVICES DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM RISUZAH PROPERTY SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RISUZAH PROPERTY SERVICES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
RISUZAH PROPERTY SERVICES USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. RISUZAH PROPERTY SERVICES ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE.

Our Happy Clients

Our Mission

At Risuzah Property Services, we fully understand that no two tenancies are alike. Not all landlords are the same, and neither are all tenants. We will carefully listen to everything you have to say, ask you about your hopes and needs, listen some more, and then tailor our services to suit your specific needs. We will work closely with you to prevent or resolve any problems, and we won’t stop until everything is in order and all the involved parties are fully satisfied.

Professional property services suited to your needs, and designed to keep the tenancy stress free: that’s what we’re offering you. That’s Risuzah Property Services.

For further information, please take a look around the website, or contact us now, tell us what you need, and we will deliver.

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